FAQ

A: If you take a look at our website's menu, then you should see various pages for each type of data plan that we have to offer. On each of those pages, you can peruse our available plans, each of which have a SIGN-UP NOW button just beneath the description.

A: After you sign-up, we will send you clear and concise instructions on the various ways you can go about making your first payment. For the first, we only accept debit and credit card payments, so the first payment is essentially manual.

A: In the future, we automatically deduct our monthly dues on the first working day of the month. These payments can be made via debit orders or manually done in advance. Again, these are all automatically deducted, and the date on which the debit orders take place cannot be changed.

A: Yes, we can change your payment information at any time of the month as long as it is not within 48 hours of the next billing date (the first working day of each month; this is usually the 1st).

A: This depends on your plan of choice. If you see either MTN or Telkom specified in the plan's description, then the network on which you will be placed is guaranteed; however, if there is no mention of any one network, then the provider to which you are connected is dependent on which provider we believe will best suite you.

A: For first-time clients new to Day, the delivery of the SIM is free, however, any SIM replacements, second accounts, or returns to Day after having an account terminated or suspended may require in a SIM Replacement Fee of R195 before we send out the replacement. We also do, however, reserve the right to mandate that surcharges for shipping costs be passed on to those who live in remote or otherwise difficult to safely access areas.

A: Yes.

A: No, there is no cancellation fee as long as we are given a calendar month's notice before you cancel. We buy data in advance, and we have contracts of our own between us and your data provider(s), so this is not something we decided so much as it is us, Day, working within the pre-set systems of each data provider. We are not a prepaid service. When we are given notice of cancellation, you are expected to remain with us through to the date on which your cancellation is scheduled (this is always the last day of a month) before you will be able to part ways, so please tell us well in advance.

A: All that you need to do is email us at [email protected] requesting the cancellation. That is it!

Cancellations for our LTE Data Plans can only be set for the end of the following month. Cancellations can be made up to the 25th of the current month, otherwise, you will only be able to terminate your services with us for the month after the next month.

e.g. Requesting cancellation from the 1st-25th January means that your data plan will cease to be at the end of February. Requesting cancellation from the 26th-31st January means that your data will only cease to be at the end of March.

A: Delivery can take around 5 business days from the point at which you make your first payment. Since the most reliable couriers (i.e. the couriers with which we are partnered) do not operate over the weekends for the most part, we must beg your pardon. Our couriers operate independently from us, so we have no control over their operations and inner-workings.

A: Delivery is free! However, for replacement SIMs, we may have a once-off SIM Replacement Fee of R195 (to cover the delivery and labour costs of reassignment) for every replacement. This fee is in place to deter the abuse of such a system.

A: Business days, for us at the very least, are every day from Monday to Friday so long as there is no public holiday. We do not close our operations for the weekend, however, MTN, Telkom, and most couriers do, so we are to some degree limited in what we can do.

A: We use The Courier Guy, Aramex, and RAM couriers at the moment. This changes depending on which courier is the most reliable and which courier we believe is best fit to deliver you SIM to you depending on where you live.

A: An eSIM is a reprogrammable SIM card that, unlike regular removeable SIM cards, is soldered to your device's motherboard and can resultantly be remotely reprogrammed. eSIMs allow for much more flexibility with regards to the management your device's service plans. In fact, "e-SIM" stands for "Embedded-SIM" and not "Electronic-SIM", so it is elusively self-evident.

A: Having an eSIM in your phone can make it trackable under certain circumstances, yes. If your phone is lost or stolen, having an eSIM installed can make it easier to track the device's location as long as it has power and is connected via the eSIM's plan's network data. This feature can be particularly useful for finding your phone in such situations, providing an added layer of security and convenience, however, it is important to keep in mind that this may not be possible if your device is powered off.

A: Nothing! You do not need anything but the QR Code or an Activation Code to add your eSIM to your SIM Card Manager. There is no need for a router or physical SIM so long as your device is equipped with the requisite eSIM technology to make use of this type of data plan!

A: The simplest way to find out if your device supports eSIMs is to perform a quick google search. In essence, if you can find the page in your settings on which you can add an eSIM via a QR code or Activation Code, then your device is most likely compatible. You may find the settings for potentially adding an eSIM by following these steps:

Android Devices:
Settings > Connections > SIM Card Manager > Add Mobile Plan > Scan Operator QR Code

Apple Devices:
Settings > Cellular > Add eSIM > Scan QR Code

The trend is that higher end devices are most likely to support eSIMs. Most of Apple and Android phones (e.g. Samsung, Motorola, Xiaomi, Huawei, and more) support them as do many of their tablets (e.g. iPads, Galaxy Tabs, Xiaomi and Huawei tablets, and more) and watches (e.g. Apple watches, Galaxy Watches, Xiaomi and Huawei Watches, and more) as well. Many Windows laptops even support eSIMs in addition to products that you might not have otherwise expected to bear compatibility such as some cars (e.g. BMW, Audi, Toyota, Mercedes-Benz, Jaguar, Land Rover, and more), refrigerators, air conditioners, etc...

A: Yes! This plan may work with your smartwatch if it supports eSIM use.

A: There is no way to predict what your speed will be because your speeds are not going to be 100% consistent throughout the day let alone day-to-day, however, the quality and build of your device will help you to determine the highest speeds possible for you to get. Phones and Tablets that are 5G-compatible are naturally going to get better speeds than older, cheaper 3G phones because they are far more efficient in acquiring signal. The area in which you live and its coverage as well as the weather, the physical obstacles for signal, how often you reboot your phone, and your phone's software all can have an affect on your speed. As difficult as it can be to explain, the speed you get is inevitably going to be principally affected by the hardware and accessories you have, your location and its many geographical/spatial variables, how many devices you have connected accessing the network through your smartphone because every device has bandwidth limits, and then there are the smaller things such as, for example, nearby signals operating on the same frequency as your device, affecting your signal as well as your phone's network settings.

A: No, the data expires on the last day of the month if not used up already and then resets on or around the first day of the next month hence the monthly billing cycle.

A: After you run out, you can either top-up your data for the month (email us at [email protected] for more information on top-ups or to top up), or you may wait until the first of the following month for your data to be refilled. You will not be billed unknowingly.

A: While we can sympathise with the hurdles that life presents us, we cannot accept regular late payments or missing payments. We have to buy our data at the beginning of the month as per our service providers and partners' conditions. Multiple consecutive late payments will unfortunately result in the deactiation of your SIM and potential termination if you do not communicate with us beyond the 5th of the month. The payment of the month's data will still be due in full since we had already purchased your allocation of data for the month. A SIM Replacement Fee of R195 may be applicable in the event that your profile's suspension becomes permanent. If you do not believe that you will be able to pay on billing dates, or you feel that you would like to cancel, thens do let us know! We are always willing to work something out wherever possible, and there are special circumstances in which we can be lenient.

A: If your router necessitates the use of a physical SIM card, then it will not work with our eSIM products. While there are routers that have the Embedded SIM technology embedded in them, this is not yet commonplace.

A: We do offer plans for which you can use a physical SIM. This actually applies to most of our available data plans! However, we may not be able to supply you with a physical SIM for these Vodacom eSIM plans in particular.

A: Mobile data plans are month-to-month, SIM-only plans much like our MTN Fixed LTE plans, but this type of SIM-only product allows you to use the SIM in your phone or any 4G or 5G router as well. Additionally, unlike with MTN's Fixed LTE network, Mobile data plans are motile, so you are not fixed to any one location (but you will still only get coverage in so far as you can be covered). The main surface-level difference between Mobile data plans and Fixed LTE data plans is that Mobile data is more flexible and accessible.

A: Yes, you do need a router in order to use your data. Any 4G LTE compatible router will work for data providers, however, if you intend on getting on the MTN Fixed LTE network, then you will need an MTN-Compatible router.

A: There is no way to predict what your speed will be because your speeds are not going to be 100% consistent throughout the day let alone day-to-day, however, the quality and build of your device will help you to determine the highest speeds possible for you to get. Phones and Tablets that are 5G-compatible are naturally going to get better speeds than older, cheaper 3G phones because they are far more efficient in acquiring signal. High-quality routers such as CAT6 routers are going to perform much better than, say, a cheap pocket router. The area in which you live and its coverage as well as the weather, speed boosting accessories, and the physical obstacles for signal all can have an affect on your speed. As difficult as it can be to explain, the speed you get is inevitably going to be principally affected by the hardware and accessories you have, your location and its many geographical/spatial variables, how many devices you have connected accessing the network through your single router or smartphone because every device has limits to its bandwidth, and then there are the smaller things such as, for example, nearby signals operating on the same frequency as your device, affecting your signal.

A: That would be because determining the speed that you will get at any point in time is a complex science that no machine or person can calculate exactly.

A: The network providers' backend is not yet accessible enough for us to create an application through which you may request your usage statistics via a client portal. We are just as shocked that this has not been done as you are, but you will have to email us for the time being because usage statistics are only accessible via the back-end of your SIM profile. Do not confront the network providers themselves; they may not have access to your profile, but they can still do irreperable damage if they were to, say, try to load data onto it.

A: Yes, you can. We only ask that you give us at least five-days notice of your wish to be upgraded/downgraded. To do either, please email us at [email protected] to begin that process.

A: While we can sympathise with the hurdles that life presents us, we cannot accept regular late payments or missing payments. We have to buy our data at the beginning of the month as per our service providers and partners' conditions. Multiple consecutive late payments will unfortunately result in the deactiation of your SIM and potential termination if you do not communicate with us beyond the 5th of the month. The payment of the month's data will still be due in full since we had already purchased your allocation of data for the month. A SIM Replacement Fee of R195 may be applicable in the event that your profile's suspension becomes permanent. If you do not believe that you will be able to pay on billing dates, or you feel that you would like to cancel, thens do let us know! We are always willing to work something out wherever possible, and there are special circumstances in which we can be lenient.

A: Yes.

A: If your routeris indeed LTE or even 5G, then yes, you certainly can!

A: No, the data expires on the last day of the month if not used up already and then resets on or around the first day of the next month hence the monthly billing cycle.

A: Our LTE Data plans are limited to their own networks (e.g. MTN Mobile only allows you to get on MTN's 4G or 5G Networks, MTN's Fixed LTE plans only allow you to get on MTN's Fixed LTE network, et al.). Network roaming is an allowance by the provider (e.g. MTN) that permits literally roaming on to other networks if the signal from the other nework is strong enough. At the moment, none of the major network providers are ambitious or well-organised enough to make deals with one another for the betterment of society.

A: This depends on your plan of choice. If you see either MTN or Telkom specified in the plan's description, then the network on which you will be placed is guaranteed; however, if there is no mention of any one network, then the provider to which you are connected is dependent on which provider we believe will best suite you.

A: This depends on who is asking the question. While there is no official Fair Use Policy in place, we maintain the right to eyeball whether a service is being abused or not. We love to get people online and learning, but there is a such thing as overuse. If the network is ever used excessively, then we will recommend that the client move to a plan that allows for heavier data consumption, so they do not raise the price of data for everyone else. For most people, perhaps 99.99% of you, this will never be necessary. In fact, this has yet to be done.

A: The following routers are the only ones currently compatible with MTN's Fixed 4G & 5G network as of writing:

a) Billion BiPAC 8206 AZ
b) Huawei B525
c) Huawei B535-932
d) Huawei B612
e) Huawei B618
f) Huawei B818-263
g) VIDA CPE4000-Pro
h) ZTE 5G CPE MC801A
i) ZTE MF286c

You will need one of the MTN-Compatible routers mentioned above in order to access MTN's network.

A: The following routers are the only ones currently compatible with Vodacom's Fixed 4G & 5G network as of writing. Fortunately, the list is more expansive here than with MTN:

a) TP Link MR600
b) ZTE MC801A
c) ZTE MF286R
d) ZTE MF286C1
e) Huawei Sharelink B525S-65A
f) Huawei Sharelink B612-233
g) Huawei Sharelink B612S-25D
h) Huawei Sharelink B618S-22D
i) Huawei Sharelink 5G CPE PRO2
j) Huawei Sharelink B535-932
k) Nokia Sharelink Fastmile 5G Gateway
m) Alcatel Linkhub HH72v

You will need one of the Vodacom-Compatible routers mentioned above in order to access their network.

A: Mobile data plans are month-to-month, SIM-only plans much like our MTN Fixed Data plans, but this type of SIM-only product allows you to use the SIM in your phone or any 4G or 5G router as well. Additionally, unlike with MTN's Fixed Data network, Mobile data plans are motile, so you are not fixed to any one location (but you will still only get coverage in so far as you can be covered). The main surface-level difference between Mobile data plans and Fixed Data data plans is that Mobile data is more flexible and accessible.

A: There is no way to predict what your speed will be because your speeds are not going to be 100% consistent throughout the day let alone day-to-day, however, the quality and build of your device will help you to determine the highest speeds possible for you to get. Phones and Tablets that are 5G-compatible are naturally going to get better speeds than older, cheaper 3G phones because they are far more efficient in acquiring signal. High-quality routers such as CAT6 routers are going to perform much better than, say, a cheap pocket router. The area in which you live and its coverage as well as the weather, speed boosting accessories, and the physical obstacles for signal all can have an affect on your speed. As difficult as it can be to explain, the speed you get is inevitably going to be principally affected by the hardware and accessories you have, your location and its many geographical/spatial variables, how many devices you have connected accessing the network through your single router or smartphone because every device has limits to its bandwidth, and then there are the smaller things such as, for example, nearby signals operating on the same frequency as your device, affecting your signal.

A: That would be because determining the speed that you will get at any point in time is a complex science that no machine or person can calculate exactly.

A: The network providers' backend is not yet accessible enough for us to create an application through which you may request your usage statistics via a client portal. We are just as shocked that this has not been done as you are, but you will have to email us for the time being because usage statistics are only accessible via the back-end of your SIM profile. Do not confront the network providers themselves; they may not have access to your profile, but they can still do irreperable damage if they were to, say, try to load data onto it.

A: This depends on whether you are looking at purchasing a Mobile data plan or Fixed LTE data plan. For Mobile SIMs, this can be done, but Fixed LTE SIMs (this is specified in each plan's description) require that you email us to update the address at which you will be using your data because the SIM is locked to one address at a time. If you attempt to use your data at a new address without notifying us, then your SIM will be locked automatically by MTN.

A: Yes, you can. We only ask that you give us at least five-days notice of your wish to be upgraded/downgraded. To do either, please email us at [email protected] to begin that process.

A: While we can sympathise with the hurdles that life presents us, we cannot accept regular late payments or missing payments. We have to buy our data at the beginning of the month as per our service providers and partners' conditions. Multiple consecutive late payments will unfortunately result in the deactiation of your SIM and potential termination if you do not communicate with us beyond the 5th of the month. The payment of the month's data will still be due in full since we had already purchased your allocation of data for the month. A SIM Replacement Fee of R195 may be applicable in the event that your profile's suspension becomes permanent. If you do not believe that you will be able to pay on billing dates, or you feel that you would like to cancel, thens do let us know! We are always willing to work something out wherever possible, and there are special circumstances in which we can be lenient.

A: If your router is indeed LTE or even 5G, then yes, you certainly can!

A: No, the data expires on the last day of the month if not used up already and then resets on or around the first day of the next month hence the monthly billing cycle.

A: Our LTE Data plans are limited to their own networks (e.g. MTN Mobile only allows you to get on MTN's 4G or 5G Networks, MTN's Fixed LTE plans only allow you to get on MTN's Fixed LTE network, et al.). Network roaming is an allowance by the provider (e.g. MTN) that permits literally roaming on to other networks if the signal from the other nework is strong enough. At the moment, none of the major network providers are ambitious or well-organised enough to make deals with one another for the betterment of society.

A: This depends on your plan of choice. If you see either MTN or Telkom specified in the plan's description, then the network on which you will be placed is guaranteed; however, if there is no mention of any one network, then the provider to which you are connected is dependent on which provider we believe will best suite you.

A: This depends on who is asking the question. While there is no official Fair Use Policy in place, we maintain the right to eyeball whether a service is being abused or not. We love to get people online and learning, but there is a such thing as overuse. If the network is ever used excessively, then we will recommend that the client move to a plan that allows for heavier data consumption, so they do not raise the price of data for everyone else. For most people, perhaps 99.99% of you, this will never be necessary. In fact, this has yet to be done.

A: You can either send us an email at [email protected], text message us through WhatsApp at 087 359 1000. We do not offer phone call support.

A: You can expect a response within 24-48 hours on any given day, but we always try to get back to you sooner than that. It depends on the volume of orders that we have to process or inquiries to which we have to respond at any given time. We do not close for the weekend or ANY holiday.

A: Since we are an online-based company, we are technically open 24/7, however, we have specialists working to either sign-up clients, order and deliver SIMs, assign SIMs, market our products, maintain our website and records, or respond to inquiries from 6am to 6pm.