A: We only offer anytime LTE-A data to which we often refer as LTE-Anytime data.

A: Night-Time data is extra data that we include for free with select plans and deals for those of you who hope to browse late at night (or early in the morning depending on how you look it at) but wish not tap into the data you need for your daytime work, browsing, or streaming.

This data is available for use between the hours of midnight (00:00) and 07:00. If you use up your Anytime data allocation, then you lose access to your Night-Time data.

A: Yes, you do need a router in order to use your data. Any 4G LTE compatible router will work for data providers, however, if you intend on getting on the MTN Fixed LTE network, then you will need an MTN Compatible router.

A: Yes, you will need one of the following routers in order to get connected on MTN Fixed LTE’s network through us:

a) Billion BiPAC 8206 AZ
b) Huawei B525
c) Huawei B535-932
d) Huawei B612
e) Huawei B618
f) Huawei B818-263
g) VIDA CPE4000-Pro
h) ZTE 5G CPE MC801A
i) ZTE MF286c

A: There is no way of knowing this for sure. We say 5-50Mbps should be expected for most, but this is a very rough estimate. The speeds you get depend on far too many variables, many of which change day to day or throughout the day, so to guarantee a certain speed or range of speeds at any given point in time is not possible.

Please note that network providers (Telkom & MTN) are responsible for their maintenance of towers and the issues which may arise from time to time. We are not liable. Also, please take into consideration the fact that the quality of your router as well as its age can have considerable ramifications when it comes to the speed you will get on your respective network. There is a reason that CAT 6 routers, for example, cost upwards of R2000, and it is not just because they are mostly name-brand and of a good build quality.

e.g. routers branded as pocket, mobile, and/or portable routers marked at low costs tend to be cheap and yield poor or insufficient speeds regardless of the network.

Antenna signal boosters and similar signal boosting technologies are available and recommended to anyone who relies on LTE WiFi data as their primary means of connection or hopes to get the most out of their data. Unfortunately, South Africa’s networks are not yet strong enough nor are they widespread enough to be expeditious without some help in many areas.

A: A Fixed LTE SIM is a SIM that tends to come with limitations set by the network provider such as being locked to one tower or requiring the use of a certain router. These limitations make it easier for the network provider to ensure that their network traffic in any given area is not over congested thus slowing the speeds for its users. The only Fixed LTE SIMs that we offer at the moment are for the MTN Fixed LTE network. Wholesale SIMs are SIMs that tend not to be locked to any one address, have little few router requirements, and can be used wherever there is coverage. Wholesale SIMs tend to have more vast or relatively similar coverage to Fixed LTE SIMs.

A: Your SIM will only no longer allow you to use data on its network. After you run out, you can either top-up your data for the month (email us at [email protected] for more information on top-ups or to top up), or you may wait until the first of the following month for your data to be refilled. You will not be billed unknowingly.

A: This depends on whether you are looking at buying a Wholesale SIM or Fixed LTE SIM. For Wholesale SIMs, this can be done, but Fixed LTE SIMs (this is specified from plan-to-plan) require that you email us to update the address at which you will be using your data because the SIM is locked to one address at a time. If you attempt to use your data at a new address without notifying us, then your SIM will be locked automatically by MTN.

A: Yes, you can. We only ask that you give us at least five-days notice of your wish to be upgraded/downgraded. To do either, please email us at [email protected] to begin that process.

A: While we can sympathise with the hurdles that life presents us, we cannot accept regular late payments or missing payments. We have to buy our data at the beginning of the month as per our service providers and partners’ conditions. Multiple consecutive late payments will unfortunately result in the termination of one’s plan with us, the payment of the month’s data in full since we had already bought it, a fee of R195 for having to perform a SIM swap to preserve the SIM, and future delivery fees for any newly purchased SIMs must be covered by the client if they choose to return. If you do not believe that you will be able to pay on billing dates, or you feel that you would like to cancel, then do let us know! We are always willing to work something out if possible, and there are special circumstances in which we can be lenient. We do have a business to run after all, and we do not sell prepaid data or temporary solutions.

A: No, there is no cancellation fee as long as we are given a calendar month’s notice before you cancel. We buy data in advance, and we have contracts of our own between us and your data provider(s), so this is not something we decided so much as it is us, Day, working within the pre-set systems of each data provider. We are not a prepaid service. When we are given notice of cancellation, you are expected to remain with us for the following month before you will be able to part ways, so please tell us well in advance.

A: In order to cancel, you need to email us at [email protected] requesting the cancellation. Cancellations for our LTE Data Plans can only be set for the end of the following month. Cancellations can be made up to the 25th of the current month, otherwise, you will only be able to terminate your services with us for the month after the next month.

e.g. Requesting cancellation from the 1st-25th January means that your data plan will cease to be at the end of February. Requesting cancellation from the 26th-31st January means that your data will only cease to be at the end of March.

A: In order to cancel, you need to email us at [email protected] requesting the cancellation. Cancellations for our LTE Data Plans can only be set for the end of the following month. Cancellations can be made up to the 25th of the current month, otherwise, you will only be able to terminate your services with us for the month after the next month.

e.g. Requesting cancellation from the 1st-25th January means that your data plan will cease to be at the end of February. Requesting cancellation from the 26th-31st January means that your data will only cease to be at the end of March.

A: For all Uncapped plans with Telkom and MTN with upper limits for speeds, you can expect to get the speeds you would on any other plan of the same price range unless those speeds supersede your upper limit.

e.g. If we provide you with Uncapped 5, then your network will operate at speeds up to 5Mbps, but we cannot guarantee that you will have 5Mbps at all times because the priority for this plan is lower than the more expensive plans, especially if the more expensive plan(s) includes Day Plus. If you live in a rural area where the speeds for networks are oftentimes lower than the X-Mbps of Uncapped-X, then you will likely not reach the upper limit so long as this is your circumstance.

A: This depends on who is asking the question. While there is no official Fair Use Policy in place, we maintain the right to eyeball whether a service is being abused or not. We love to get people online and learning, but there is a such thing as overuse. At this point, we will recommend that the client move to a plan that allows for heavier data consumption, so they do not raise the price of data for everyone else. For most people, perhaps 99.99% of you, this will never be necessary. In fact, this has yet to be done.