Vodacom Mobile eSIM Plans

Our eSIM Data Plans

Q: What is an eSIM?

A: An eSIM is a reprogrammable SIM card that, unlike regular removeable SIM cards, is soldered to your device's motherboard and can resultantly be remotely reprogrammed. eSIMs allow for much more flexibility with regards to the management your device's service plans. In fact, "e-SIM" stands for "Embedded-SIM" and not "Electronic-SIM", so it is elusively self-evident.

Q: Can I be tracked with an eSIM or device that supports it?

A: Having an eSIM in your phone can make it trackable under certain circumstances, yes. If your phone is lost or stolen, having an eSIM installed can make it easier to track the device's location as long as it has power and is connected via the eSIM's plan's network data. This feature can be particularly useful for finding your phone in such situations, providing an added layer of security and convenience, however, it is important to keep in mind that this may not be possible if your device is powered off.

Q: What do I need to get connected? Do I need a router?

A: Nothing! You do not need anything but the QR Code or an Activation Code to add your eSIM to your SIM Card Manager. There is no need for a router or physical SIM so long as your device is equipped with the requisite eSIM technology to make use of this type of data plan!

Q: Does my device have an Embedded SIM? Is my device compatible?

A: The simplest way to find out if your device supports eSIMs is to perform a quick google search. In essence, if you can find the page in your settings on which you can add an eSIM via a QR code or Activation Code, then your device is most likely compatible. You may find the settings for potentially adding an eSIM by following these steps:

Android Devices:
Settings > Connections > SIM Card Manager > Add Mobile Plan > Scan Operator QR Code

Apple Devices:
Settings > Cellular > Add eSIM > Scan QR Code

The trend is that higher end devices are most likely to support eSIMs. Most of Apple and Android phones (e.g. Samsung, Motorola, Xiaomi, Huawei, and more) support them as do many of their tablets (e.g. iPads, Galaxy Tabs, Xiaomi and Huawei tablets, and more) and watches (e.g. Apple watches, Galaxy Watches, Xiaomi and Huawei Watches, and more) as well. Many Windows laptops even support eSIMs in addition to products that you might not have otherwise expected to bear compatibility such as some cars (e.g. BMW, Audi, Toyota, Mercedes-Benz, Jaguar, Land Rover, and more), refrigerators, air conditioners, etc...

Q: Does this plan work with smart watches?

A: Yes! This plan may work with your smartwatch if it supports eSIM use.

Q: What speed will I get on Vodacom's eSIMs?

A: There is no way to predict what your speed will be because your speeds are not going to be 100% consistent throughout the day let alone day-to-day, however, the quality and build of your device will help you to determine the highest speeds possible for you to get. Phones and Tablets that are 5G-compatible are naturally going to get better speeds than older, cheaper 3G phones because they are far more efficient in acquiring signal. The area in which you live and its coverage as well as the weather, the physical obstacles for signal, how often you reboot your phone, and your phone's software all can have an affect on your speed. As difficult as it can be to explain, the speed you get is inevitably going to be principally affected by the hardware and accessories you have, your location and its many geographical/spatial variables, how many devices you have connected accessing the network through your smartphone because every device has bandwidth limits, and then there are the smaller things such as, for example, nearby signals operating on the same frequency as your device, affecting your signal as well as your phone's network settings.

Q: Does the data carry over month-to-month?

A: No, the data expires on the last day of the month if not used up already and then resets on or around the first day of the next month hence the monthly billing cycle.

Q: What happens if I run out of data?

A: After you run out, you can either top-up your data for the month (email us at [email protected] for more information on top-ups or to top up), or you may wait until the first of the following month for your data to be refilled. You will not be billed unknowingly.

Q: What happens if I do not pay or pay too late?

A: While we can sympathise with the hurdles that life presents us, we cannot accept regular late payments or missing payments. We have to buy our data at the beginning of the month as per our service providers and partners' conditions. Multiple consecutive late payments will unfortunately result in the deactiation of your SIM and potential termination if you do not communicate with us beyond the 5th of the month. The payment of the month's data will still be due in full since we had already purchased your allocation of data for the month. A SIM Replacement Fee of R195 may be applicable in the event that your profile's suspension becomes permanent. If you do not believe that you will be able to pay on billing dates, or you feel that you would like to cancel, thens do let us know! We are always willing to work something out wherever possible, and there are special circumstances in which we can be lenient.

Q: Does this product work with routers?

A: If your router necessitates the use of a physical SIM card, then it will not work with our eSIM products. While there are routers that have the Embedded SIM technology embedded in them, this is not yet commonplace.

Q: Can I get a physical SIM?

A: We do offer plans for which you can use a physical SIM. This actually applies to most of our available data plans! However, we may not be able to supply you with a physical SIM for these Vodacom eSIM plans in particular.